Shipping Policy

Shipping Policy
At PropertyHealth, Inc., we believe that the journey of our products to your home should be as thoughtful as the products themselves. Our Shipping Policy outlines how we process, ship, and deliver your orders, ensuring that your experience is smooth and efficient.

Our Shipping Philosophy

PropertyHealth is committed to offering products designed for real homes and everyday living.

To reduce unnecessary waste, excess inventory, and carbon emissions, many of our products are shipped directly from trusted manufacturers and global fulfillment centers. This direct-to-you approach allows us to:

• Provide high-quality, practical products at a fair price

• Keep our pricing competitive without retail markups

• Support sustainable and responsible supply chain practices

We appreciate your patience as we continue to offer smarter, eco-friendly shipping solutions.

1. Processing Time & Shipping Fee

Order Processing Time:
Each order is carefully processed, and we ask for 2–4 business days to complete order processing, quality checks, and packaging before shipment.

Peak Seasons (Holidays / New Year):
During high-demand periods, processing times may extend to 5 business days.

Shipping Fee:
We offer a flat $5.99 shipping fee on all orders, regardless of destination.

2. Estimated Delivery Times

Delivery times may vary depending on your location, as our products are fulfilled through various global partners.

Please note that delivery times are estimates and not guaranteed. Thank you for understanding that delivering quality products and thoughtful service requires time.

3. Order Tracking

Once your order ships, you’ll receive a shipping confirmation email along with a tracking number.

Please note:

• Tracking updates may take 1–3 business days to appear after the label is created.

• If tracking information is delayed, rest assured that your package is still on its way.

4. Customs, Duties & Taxes

For international orders, shipments are sent DDU (Delivered Duty Unpaid).

This means:

• Any customs fees, duties, or import taxes imposed by your country are your responsibility.

• PropertyHealth is not responsible for delays caused by customs processing.

Customs fees are typically rare for small household items but may vary based on local regulations.

5. Order Modifications & Cancellations

We process orders quickly to ensure timely delivery.

If you need to modify your shipping address or cancel your order, please contact us at service@qyaxon.com within 12 hours of placing your order.

Once an order is in the processing stage, we are unable to accommodate changes or cancellations.

6. Lost or Damaged Packages

Your satisfaction is our priority.

Damaged Items:
If your package arrives damaged, please send us a photo within 72 hours of receiving it, and we will arrange a free replacement.

Lost in Transit:
If the carrier confirms your package is lost, we will send you a replacement at no extra charge.

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Thank you for choosing PropertyHealth. We strive to make your shopping experience smooth and enjoyable from start to finish. If you have any questions, please don’t hesitate to contact us!